- Warranty and Returns
Warranty and Returns
Warranty and Terms of Sale
OFF THE FRONT RACING SYSTEMS – Limited 5 Year Warranty covering products sold after 2/18/2019.
Off The Front Racing Systems stands behind every product we sell and we want you to be completely satisfied with your purchase. We've got you covered. To offer our clients peace of mind, we are pleased to offer the following warranty on wheels, hubs and rims:
Carbon Wheel Sets
Off The Front Racing Systems provides a limited 5 year warranty to the original purchaser against manufacturing defects in workmanship and/or materials. If the purchaser discovers within this period a defect in materials or workmanship, please notify Off The Front Racing Systems promptly so the matter can be corrected.
Off The Front Racing Systems provides a limited 5 year warranty to the original purchaser against manufacturing defects in workmanship and/or materials. Given that wheels, as with most moving parts require periodic maintenance and service. Bearings are considered a wear item and if properly serviced, should last for many miles of trouble free riding, but are not covered under the 5 year warranty. Bearings are warranted against manufacturing defects in workmanship and/or materials for a period of 2 years from the original date of retail purchase.
Off The Front Racing Systems provides a limited 5 year warranty to the original purchaser against manufacturing defects in workmanship and/or materials. This does not apply to the carbon rim braking surface as this is considered a wear item.
This warranty does not apply to any defects caused by negligence, misuse (unintended off road use or in the case of carbon rims, use of non-carbon specific brake pads), alteration, abuse, accidents etc. We also do not cover damages resulting from improper shipment (other than first shipment at time of purchase), improper storage, use not consistent with the original intent for the product, neglected or poor maintenance, improper assembly, assembly with non-compatible products, normal wear and tear (Carbon rim brake surface), or modifications to the original product. Valid proof of purchase and wheel serial numbers are required. We cannot warranty wheels, rims or hubs with without original Off The Front Racing Systems Logos or re-labeled with other brand logos. The warranty is extended only to the original owner and is not transferable. Off The Front Racing Systems reserves the right to provide repair, replacement parts or products or, in the event that Off The Front Racing Systems is unable to repair the product to conform to this limited warranty, we will – at our sole discretion - provide a replacement product.
This warranty specifically excludes surface finishes and cosmetic treatments including but not limited to surface finishes and decals. Shipping of warranty product to and from Off The Front is the responsibility of the buyer. In the event of legal action, the sole proper venue for all claims or disputes under this warranty shall be contested in the courts of Greenville County South Carolina.
OFF THE FRONT RACING SYSTEMS – Crash Replacement Policy - In the event that the client product suffers damage due to a crash, Off The Front Racing may offer a reduced price crash replacement product. Please contact Off The Front and make arrangements to send the damaged product to us for determination of crash replacement disposition.
Limitation of Liability
The sole remedy for breach of the limited warranty set forth herein is Off The Front Racing Systems repair, replacement as described herein. In no event shall Off The Front Racing Systems be liable for any other damages or liability, including special, incidental or consequential damages based upon breach of warranty, breach of contract, negligence, strict tort, or any other legal theory, and including damages arising from or related to any physical injury to person or property. Some states do not allow the exclusion of incidental or consequential damages, so the above exception may not apply to you. This warranty, and statutory law, gives the consumer specific legal rights and those rights may vary from place to place. In the event of legal action, the sole proper venue for all claims or disputes under this warranty shall be contested in the courts of Greenville County South Carolina.
You agree to indemnify, defend, and hold harmless Off The Front Racing Systems, its officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping/purchase process. These terms and conditions, or any part of them, may be terminated by Off The Front Racing Systems without notice at any time, for any reason. The provisions relating to Limitation of Liability, Indemnification shall survive any termination.